Privacy Policy

At Vision on Kembla, we are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. What Information We Collect

We may collect the following personal information:

• Your name, contact details (phone, email, address)
• Medicare number and other health identifiers
• Health information relevant to your eye care or medical treatment
• Any information submitted via our website forms

2. How We Use Your Information

We collect and use your information to:

• Provide eye care and general medical services
• Process online RMS forms and bulk billing
• Make referrals to specialists when needed
• Communicate appointment reminders or health updates
• Meet regulatory and Medicare requirements

3. How We Store Your Information

We store your data securely in electronic health record systems and ensure all personal information is protected from misuse, loss, and unauthorized access.

4. Sharing of Information

We may share your information with:

• General practitioners or medical specialists (with your consent)
• Government agencies like Medicare or the RMS (where applicable)
• Third-party service providers who support our operations (e.g., secure IT systems)

5. Your Rights

You have the right to access and request correction of your personal information. You may also make a complaint if you believe your privacy has been breached.

6. Contact Us

If you have any questions about this Privacy Policy or wish to access your information, please contact:

Vision on Kembla
Phone: (02) 4228 5228
Email: hello@visiononkembla.com.au
Address: 3/74 Kembla St, Wollongong NSW 2500